Information regarding refund and show credit requests  ​ ​

Important Information regarding Refund and Show Credit Requests Hello everyone, You are getting this email because you may be holding tickets to an upcoming show at The Arcada Theatre. There are many, many inquiries and concerns about shows being postponed or cancelled. Likewise, there are questions regarding refunds and ticket exchanges. You will get an email soon (if you haven't already), with a new date for the show. Practically every show is being re-scheduled and not being cancelled. The re-scheduled dates will also be posted on our website, www.oshows.com. If you have tickets to a re-scheduled show, the tickets you currently have will be good for the new date. No further action will be required by you. You can just use the tickets you have. If you cannot make the new show, I am heartfully asking you to utilize our show credit program. The credit will be good for up to two years! I am sure you will find something you would like to see as we have over 200 shows a year! I sincerely hope you will consider this option, it will tremendously help keep this 100-year-old building alive!  Or, how about utilizing the credit as a gift certificate for Birthday, Anniversary or Christmas presents?  Or how about just giving THOSE tickets to a friend, family member or donating them to a school, church or other worthy Not-For-Profit for a raffle prize?  If you will be so kind and help us through this most difficult time by utilizing the show credit program, send an email to showcredit@oshows.com with the name of the show and the words "Show Credit" in the subject line of the Email. We will get back to you as soon as possible. If it is a refund you truly must receive, we are putting together a process by which we can accommodate your request. As we are currently shut down, there is nobody physically to process any of these requests at the moment.  So if it is a refund you are seeking, and you are not willing to take advantage of the show credit program, please send an Email to refund@oshows.com with the word "Refund" and the show the tickets were originally for in the subject line of the Email. We will do all our best to get it to you as soon as possible. That could be a few weeks, however. We truly do not know what is in store for us with regards to timing. But I assure you, we have never had a dissatisfied customer with regards to things like this in 35+ years, and we do not plan on having any now. In the end, I am here to guarantee your satisfaction. I may just need a little time.  Onesti Entertainment and The Arcada Theatre will be here for a long, long time after this thing subsides. Therefore I MUST take care of our customers! Regardless of the path you take, we ask again to please be patient as we are processing the hundreds of requests as soon as possible.  We just really need your patience and understanding during this tragic time. Your support is tremendously appreciated. We wish you and your family safety and good health. Sincerely, RON ONESTI, President/CEO The Onesti Entertainment Corporation www.oshows.com

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